Current turnaround time is 1-3 weeks to ship. All items made to order

FAQ

HOURS OF OPERATION

I am available to respond to emails and message M-F 9-5PM. However, orders on our site can be made 24/7. Please allow 24-48hrs for email responses. 

CAN I RETURN MY ITEM AND GET A FULL REFUND?

Return/Exchange Policy

WHAT IS WEBBING?

In simple terms, nylon webbing is the material most dog collars and leashes are made from. We use heavy nylon webbing as the base and sew on beautiful ribbons to make our various styles.

WHEN WILL MY ORDER SHIP? 

Current turnaround time is 1-3 weeks for personalized items, harnesses, and sets. 7-10 business day for non-personalized collars and leashes. I do my best to ship all items as soon as possible but at the moment I am the only person producing the items. MB has had a huge growth spurt so I appreciate everyone's patience as I try to restructure the business and hire more personnel. HOLIDAY Turnaround time is 2 weeks so please buy ahead of time. I don't offer rush turnaround times.

WILL THE GOLD PRINT FADE?

Although I do my best to apply a special sealant to prevent these beautiful prints from fading, they will fade with time. How fast depends on the dog and owner.  My dog Chanel is a indoor dog and her collars have yet to fade but she wears them sparely.  If your dog is active, constantly getting in mud or water, pulls on their leash. I don't recommend the gold print items or some of our quatrefoil prints. These are delicate prints that require special care and attention. WE RECOMMEND NOT WASHING THESE COLLARS

 

WHAT SIZE AND WIDTH SHOULD I ORDER?

Our sizes are slightly different then what you find at your local pet store. We offer different sizes and widths. 

WIDTHS:

3/8" - cats,kitten,tiny dogs, mini dogs

1/2" - tiny dogs, small dogs under 8lbs

5/8" - small dogs 8-15lbs

3/4" - small dogs 15-25lbs, medium dogs under 35lbs, large breed puppies

1"  - medium dogs, large dogs under 45lbs. Dogs over 45lbs I recommend not using a side release buckle for walking.

The above reference is simply a guide. Dogs are made in all shapes and sizes so we offer various sizes in all widths so a size Small can come in 1/2", 5/8", 3/4" or 1"

 

SIZING: (BASED ON THE CIRCUMFERENCE OF THE NECK)

* if you need a special size, we do custom sizing

Standard Side Clip Collar

XS 7-11"

S 9-14"

M 11-18"

L 14-22"

XL 17-27"

**We can recommend a width/ size, based on weight and breed but it's the customer's responsibility to measure your dog for the correct size. We can adjust these sizes if your dog falls in between sizes. 

 

WILL THE BRASS HARDWARE RUST?

If collars are left wet or moist for long periods of time, buckles/hardware will tarnish, fade, and eventually rust. Our brass hardware is brass plated as well as the nickel. 

WHY IS MY COLLAR OR HARNESS SO STIFF?

We offer a wide variety of gold foil prints that require a special sealant to prevent the print from fading quickly. As your dog wears it, it will soften and become less stuff. If you prefer a collar without a stiff finish, we have a wide selection of non-gold foil printed ribbons.

CAN I WASH IT?

All our items are handmade/ hand sewn. We do our best to make them washer safe but most collars on our site we recommend not washing in the washer. 

Printed Ribbon Items:
Handwash when absolutely necessary.Think of these as a delicate cashmere sweater or silk blouse. 

** recommend spraying with fabric Scotchgard, this will help repel liquids and stains. 

Woven Ribbon: 
Machine wash in gentle cycle, cold water, lay flat to dry.

 

Solid Collars, Leashes, Harnesses:
Machine wash in gentle cycle, cold water, lay flat to dry.

Nylon webbing has a tendency to develop "fuzzy" edges. The quickest way to get rid of those is to bring a lighter close enough to melt them away. You'd be amazed how that easy step will bring the collar back to looking new again. 

 

We know everyone wants their dogs to be in the most stylish collars or harnesses. All the information above is provided to guide your buying experience. Please note that we will not replace items that fade or get damaged due to improper care. Every dog is different, different energy levels, inside/outside, etc so please buy what you think will be appropriate for your pet. If you are absolutely unsatisfied with your purchase, feel free to contact me at 

info@mutts-n-bones.com