Hours of Operation
I am available to respond to emails and message M-F 9-5PM. However, orders on our site can be made 24/7. Please allow 24-48hrs for email responses.
We offer many discount codes but only one can be used at a time. We will not make accommodations to allow two codes to be used.
Can I return my item and get a full refund?Return/Exchange Policy
Personalized Products:Please include inscription and font choice when checking out "Special Instructions for Seller" WE ARE WORKING TO ADD A SPACE ON THE LISTING.
What is webbing?In simple terms, nylon webbing is the material most dog collars and leashes are made from. We use heavy nylon webbing as the base and sew on beautiful ribbons to make our various styles.
When will my order ship?Current turnaround time is 1-3 weeks for personalized items, harnesses, and sets. 7-10 business day for non-personalized collars and leashes. I do my best to ship all items as soon as possible but at the moment I am the only person producing the items. MB has had a huge growth spurt so I appreciate everyone's patience as I try to restructure the business and hire more personnel. HOLIDAY Turnaround time is 2 weeks so please buy ahead of time. I don't offer rush turnaround times.
What size and width should I order?
Our sizes are slightly different then what you find at your local pet store. We offer different sizes and widths.
Widths:3/8" - cats,kitten,tiny dogs, mini dogs
1/2" - tiny dogs, small dogs under 8lbs
5/8" - small dogs 8-15lbs
3/4" - small dogs 15-25lbs, medium dogs under 35lbs, large breed puppies
1" - medium dogs, large dogs under 45lbs. Dogs over 45lbs I recommend not using a side release buckle for walking.
The above reference is simply a guide. Dogs are made in all shapes and sizes so we offer various sizes in all widths so a size Small can come in 1/2", 5/8", 3/4" or 1"
Sizing: (Based on the Circumference of the neck)
* if you need a special size, we do custom sizing
Standard Side Clip Collar
**We can recommend a width/ size, based on weight and breed but it's the customer's responsibility to measure your dog for the correct size. We can adjust these sizes if your dog falls in between sizes.
Will the brass hardware fade or tarnish?If collars are left wet or moist for long periods of time, buckles/hardware will tarnish, fade, and eventually rust. Our brass hardware is brass plated as well as the nickel.
Can I wash it?All our items are handmade/ hand sewn. We do our best to make them washer safe but most collars on our site we recommend not washing in the washer.
Printed Ribbon Items:
Handwash when absolutely necessary.Think of these as a delicate cashmere sweater or silk blouse. ** recommend spraying with fabric Scotchgard, this will help repel liquids and stains.
Machine wash in gentle cycle, cold water, lay flat to dry.
Solid Collars, Leashes, Harnesses:
Machine wash in gentle cycle, cold water, lay flat to dry. Nylon webbing has a tendency to develop "fuzzy" edges.
We know everyone wants their dogs to be in the most stylish collars or harnesses. All the information above is provided to guide your buying experience. Please note that we will not replace items that fade or get damaged due to improper care. Every dog is different, different energy levels, inside/outside, etc so please buy what you think will be appropriate for your pet. If you are absolutely unsatisfied with your purchase, feel free to contact me at